Dear A3 Smart Home Members,

We take great responsibility for the critical safety role we play in the lives of our Members.

As the spread of the novel coronavirus (COVID-19) continues to have an increased impact on our communities, it further highlights the importance of the precautions we have taken to protect both our Members and Team Members (employees). Our actions are informed by the CDC (the Centers for Disease Control and Prevention) and WHO (the World Health Organization), along with guidance from local and U.S. government and public health agencies. We appreciate your understanding and cooperation as we all do our part to limit the spread of COVID-19.

With this in mind, and in addition to all of the internal precautions we have already taken:

• A3 Smart Home Pros will be practicing good social distancing and limiting contact with Members during service calls and/or rescheduling visits where appropriate (e.g. where a member of a household / location is feeling unwell, has been in contact with a COVID-19 infected person, etc.)

• For your protection, and the protection of your community, our warm greetings will not include a handshake at this time.

This situation is very much in flux, and conditions may change and change quite quickly. Nonetheless, service for our Members is our top priority. We're here to serve you.

For your continued convenience, and in order to stay in contact with us or seek needed services, you can visit us at a3smarthome.com, reach us at 1-800-669-7779, and/or contact us through our A3 Smart Home mobile app.

Stay well, and as always, thank you for being an A3 Smart Home Member.

Mike Hetke

President & CEO

A3 Smart Home

Update: March 18, 2020

OPERATIONS DURING SHELTER-IN-PLACE ORDERS - As a home safety company, A3 Smart Home is considered an essential service and will, to the extent possible, maintain operations during current shelter in place orders.