Privacy Policy

Date Last Updated: February 1st, 2021

I. Introduction

This privacy policy (“Privacy Policy” or “Policy”) applies to the operations of A3 Smart Home LP (“Company,” or “we,” “our,” or “us”) outside of California. If you reside in California, please visit https://calstate.aaa.com/privacy-policy and enter your zip code to view the privacy policy that applies to you.

This Privacy Policy describes how we will collect, use, and share your Personal Information and the Personal Information of our customers, visitors of our website, users of our mobile apps, and subscribers to our Smart Home Security services (collectively, “Users,” “you,” and “your”), including information related to your use of our websites and mobile applications (each, a “Site,” and collectively, the “Sites”), and your online and offline communications with us by email, over the telephone, or by other means. “Personal Information” is information regarding an identified or identifiable individual. For purposes of this Privacy Policy, Personal Information does not include publicly available information from government records, or de-identified or aggregated information. We will also treat additional information, including IP addresses and cookie identifiers, as “Personal Information” under this Privacy Policy where required by applicable law. The Personal Information we collect is described below.

In some cases, and as described in this Privacy Policy, we may collect, access or receive Personal Information about you from third-party sources, including cases in which we act as their service providers. In that case, the privacy policy or policies of the third party sources may also apply to your Personal Information, or in cases where we act as a service provider, instead of this Privacy Policy.

II. Consent

In order to provide you with our products and services (collectively, the “Services”), we collect certain information from you and your devices. By using the Sites or Services or otherwise engaging with us in any manner, you are consenting to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

III. Personal Information We Collect and How We Collect, Use and Share that Information

1. Summary

   We may collect Personal Information from you directly and from third-party sources in different ways (“Points of Collection”), as described further below.

2. Information Collected Directly From You

   1. Information You Provide to Us

      We collect Personal Information directly from you in a number of ways. When you use the Sites, we collect from you certain Personal Information you provide to us, such as when you fill out forms, make a purchase or request more information. We also collect from you certain Personal Information you provide to us offline, such as when you provide information to one of our service advisors or sales or customer service representatives over the phone or in person. In addition, if you are a Subscriber or anyone who uses the Services, we may also collect information from you in connection with your use of the Services.

   2. Information Collected from Your Browser or Device

      When you visit the Sites, we automatically gather and store certain information about your visit from your browser or device, such as IP address, geolocation information, referral sources, Wi-Fi information, browser type and version, operating system, browser language, and other information relating to your usage of the Sites (“Site Data”). We may collect this information through the use of browser information, log files, web beacons, action tags, unique advertising identifiers, application program interfaces, and other methods.

      To the extent we collect or process Site Data that is considered to be a persistent identifier that can be used to identify you or your device over time and across different services and/or if we use Site Data to gain additional knowledge and insights about you, then we will treat such Site Data as Personal Information under this Privacy Policy.

   3. Information Collected Through Cookies

      Cookies are small files stored on your device by a website. When you visit the Sites, we use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them) to make your experience on our Sites more personal and interactive. For more information regarding cookies, please visit our Cookie Statement. By continuing to use the Sites, you consent to our use of cookies as explained in this Privacy Policy and our Cookie Statement.

      Please note that Google and other third parties (including, for example, third parties vendors and service providers that we use in connection with providing you the Services, advertising networks and providers of external services like web traffic analysis services) may also use cookies as a result of you visiting other websites, over which we have no control.

   4. Information Collected from Third Parties

      In addition to Personal Information that you provide directly to us, we may also collect information about you from third-party sources. When you visit the Sites or use the Services, there may be third parties with whom we conduct business, including any third-party vendors or service providers that we use in connection with providing the Services that may be collecting your information and sharing it with us.

      You may also affirmatively authorize or direct third parties to provide us with information, such as through third-party software development kits (“SDKs”), “action tags,” pixel tags, among others. Pixel tags (also called beacons or pixels) are small blocks of code installed on (or called by) a webpage, app, or advertisement that can retrieve certain information about your device and browser. We may use action tags, which are placed in advertisements that are served on our behalf on the Sites and third-party sites to track interaction, on our Sites and our emails. Some of our applications may incorporate SDKs.

      We may also collect information about you from our affiliates.

      More information regarding those third parties may be found on our Cookie Statement and our About Online Advertising disclosures.

IV. How We Use the Information We Collect

We may use your Personal Information (including the categories of Personal Information described above) and Site Data (collectively, the “Collected Information”) for the following purposes:

1. Subscription Application and Renewal

   We may use your Collected Information to process, maintain, and renew your subscription as a subscriber to A3 Smart Home Security alarm and monitoring services.

2. Providing You with Services

   We may use your Collected Information to provide you with various services, such as: (1) providing you with the Services, and 24/7 customer support through our Customer Support team as described in Section XII (How to Contact Us) below, (2) facilitating reservations, billing, account management, and account maintenance; and (3) allowing you to utilize features within the Sites by granting us access to certain information on your device (such as geo-location) when you request certain Services.

3. Other Uses in Agreements

   We may also use your Collected Information for the specific uses identified in any agreements you may have with us.

4. Contacting You and Sending You Materials

   We may use your Collected Information to contact you and to respond to your requests. We may also use your Collected Information to communicate with you as needed, including through e-mail, text messages or other means, for communications relating to, among others: (a) alarm event notifications, (b) changes to our office locations, (c) providing and improving our customer service, and (d) administrative information (e.g., information relating to changes to our terms, conditions, and policies). We may also use your Collected Information to maintain and improve our Services, by, for example, sending e-mails to solicit your feedback and to enroll you in our promotional email programs.

   Please note that if you are accessing our Sites and provide your e-mail address to us, you can opt out at any time as indicated in each promotional email. Additionally, if you provide your telephone number, we may use it to initiate an automated or live telephone call from us or a third party, or add your telephone number to a list that our agents may use to contact you. We will only contact you using automated services with your express consent or for the purposes of facilitating a Service that you requested.

5. Marketing

   We may, to the extent permitted by law, use your Collected Information to provide you with offers, marketing, and promotional materials on our behalf, or on behalf of the Companies and their and our subsidiaries, partners, or other third parties. For purposes of this Privacy Policy, the “Companies” means A3 Smart Home LP and any entity affiliated with it, including subsidiaries and holding companies.

   Should you no longer to wish to receive these marketing or promotional communications, you may opt out as described in Section VII (Opt-Out from Marketing) below.

6. Conducting and Growing Our Business

   We may use your Collected Information to conduct our business, such as conducting data analysis, performing audits, controlling risk, detecting and preventing fraud or other crimes or preventing or investigating fraud, security, or technical issues or otherwise managing risks, and complying with laws, regulations and other legal processes and law enforcement requirements related to our business and obligations. We may also use your Collected Data to enforce our agreements and to protect our rights, safety, security, or property or those of third parties.

   We may also use your Collected Information to develop new products and services, maintain existing Services, identify usage trends, determine the effectiveness of our promotions campaigns, and operate and expand our business activities. We may also use aggregated and de-identified data, which does not identify you individually, for our business purposes, which may include offering products or services, research, marketing or analyzing market trends, and other purposes consistent with applicable laws. We may use your Collected Information to personalize your experience on the Sites and to improve the security, design, and functionality of our Sites.

7. Confirming Your Identity

   We may use your Collected Information to confirm your identity.

8. Site Data

   We may use the Site Data to improve the Sites and to help us understand how users are using the Sites. This information is also collected for statistical analysis, to improve the utility of the Sites, and for other purposes describe in this Privacy Policy.

9. Other Purposes

   We may use your information for other purposes specifically disclosed to you at the time we request your information. By providing your information, you consent to all disclosed uses.

10. Security Purposes

    We may use your Collected Information to detect security incidents, protect against malicious, deceptive, or illegal activity, and prosecute those responsible for that activity.

    We may also use your Collected Information to debug to identify and repair errors that impair existing intended functionality.

V. Sharing of Collected Information

We may share your Collected Information with the following types of third parties:

1. The Companies and Subsidiaries, and Company Affiliates

   We may share your Collected Information with the Companies for the business purposes described in this Privacy Policy.

2. Service Providers

   We may share your Collected Information with service providers that are providing services to us and acting on our behalf, such as consultants, professional advisers, data analytics providers, and other service providers. Such services being provided by the service providers include: (i) the provision, operation, maintenance, administration, promotion, improvement, and oversight of the Services, and the Sites; (ii) the provision of advertising services; and (iii) the fulfillment of your requests for information or Services.

3. Service Providers

   We may also share your Collected Information with certain other third parties in the following circumstances:

   • If you direct us to share your Collected Information with a certain third party;
   • If you authorize us to share your Collected Information with a certain third party as part of our provision of Services to you;
   • If you authorize us to share your Collected Information with a certain third party as part of fulfilling your request for other Services;
   • To comply with laws and regulations (including to fulfill our regulatory obligations relating to our business), respond to legal processes (for example, a court order, search warrant, or subpoena) or requests from law enforcement authorities, or otherwise required by law;
   • If we believe the Sites and/or the Services are being or have been used in violation of our Terms and Conditions, other agreements with you, applicable law or otherwise in the commission of a crime;
   • If we have a good faith belief that there is an emergency that poses a threat to the safety of you or another person;
   • If necessary to protect our rights, safety, security, or property or those of third parties, including to enforce our rights against unauthorized access or attempted unauthorized access to our information technology assets or against other inappropriate use of our Sites;
   • To prevent or investigate fraud, security, or technical issues or otherwise manage risks;
   • To report to credit bureaus if applicable; or,
   • To share or transfer your Collected Information for a business deal, such as a proposed or consummated sale, acquisition, transfer, merger, or consolidation of all or part of our organization.

VI. Data Retention

We may retain your information for the period necessary to fulfill the purposes outlined in this Privacy Policy, including for regulatory, audit or record-keeping purposes.

When your Personal Information is disposed of, we will dispose of your information in a manner that is consistent with this Privacy Policy and applicable legal requirements.

VII. Opt-Out from Marketing

1. Promotional Communications

   You may receive transactional communications from us, such as communications regarding the Sites or our Services. You may also receive promotional communications from us, such as communications regarding marketing, promotions, and/or other related topics. To contact you, we may use the information you provide to us, including your email, address, fax, or phone number. You may, at any time, opt out of receiving future promotional communications from us by: (1) following the instructions within the promotional communication you received from us, or (2) contacting us using the contact information displayed in Section XII (How to Contact Us). To learn more about your choices regarding receiving promotional emails or other communications, please review our About Online Advertising page.

   All requests to receive no longer any promotional communications will be processed in a timely manner. After your request has been processed, you will no longer receive the promotional communications that you opted out from, but you may continue to receive materials while we process your opt-out request. Please note, even if you opt-out as described in this Section VII (Opt-Out from Marketing), you may continue to receive transactional communications from us, including those related to your account, your use of the Services and Sites, and other important notices.

VIII. Tracking; Third Party Analytics Providers

1. “Do Not Track” Disclosure

   Certain web browsers may provide a do-not-track (“DNT”) option. You may be able to ask your browser to inform websites that you not wish your activities to be tracked, either with cookies or other persistent identifiers, commonly called “DNT signals.” At this time, we do not honor DNT signals; however, we provide you with the option to opt out from behavioral advertising. Please see our About Online Advertising page for more information.

2. Third Party Analytics Providers

   We work with third party analytics service providers, including Google Analytics and Optimizely (the “**Analytics Providers**”), to help us better understand how our users use the Sites. Specifically, we use Analytics Providers to learn more about the types of users that visit the Sites and how they use the Sites and to help us improve the Sites. To provide this service, Analytics Providers may collect certain information about you from your computer, including through the use of cookies. Such information may include information regarding your visit (such as the pages you visit and the length of your visit), information about your device (such as your IP address), how you got to the Website, and other information about you.

   You can learn more about Google Analytics and how it collects and processes data (including how to control the information sent to Google) by visiting: www.google.com/policies/privacy/partners/. You can opt-out of Google Analytics by using the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout/.

   You can learn more about Optimizely and how it collects and processes data (including how to control the information sent to Optimizely) by visiting: https://www.optimizely.com/privacy/. You can learn about how to opt-out of Optimizely by visiting: https://www.optimizely.com/legal/opt-out/.

IX. Links to Other Sites and Other Privacy Policies

The Sites may contain third-party links, include third-party integrations, or offer a co-branded or third-party-branded service. Through these links, third-party integrations, and co-branded or third-party-branded services, you may be providing information (including Personal Information) directly to the third party, us, or both. You acknowledge and agree that we are not responsible for how those third parties collect, share, or use your information. Because we have no control over the privacy practices or content of these linked sites, we recommend that you carefully review the privacy policies of every third-party service that you visit or use, including those third parties you interact with through our Sites and Services.

X. Children’s Privacy

The Sites and the Services are not intended to target individuals under the age of 13 and we do not knowingly collect Personal Information directly from children under the age of 13. If we discover that we have received Personal Information directly from a child under the age of 13, we will delete that information. If you are a parent or guardian of a child under the age of 13 and believe we have collected Personal Information directly from your child, you may contact us using the information provided in Section XII (How to Contact Us) below to have that information deleted from our records.

XI. Protecting Your Personal Information

To protect your Personal Information from unauthorized access and use, we maintain reasonable security procedures and practices appropriate to the nature of the information you provide to us and the type of processing activities performed by us. However, please note that there is always some risk in transmitting information over the Internet. Because the Sites are provided through the Internet, when you use the Sites, your communications may be intercepted by others. For this reason, we cannot guarantee the security and privacy of transmissions via the Internet, and we will not be liable for any lack of security relating to the use of the Sites by you. You agree that you will not hold us liable for any damages resulting from any loss of privacy or security occurring in connection with any communications over such networks.

XII. How to Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, or would like more information regarding how to exercise your rights pursuant to Section VII (Opt-Out from Marketing) of this Privacy Policy, please contact us using one of the methods provided below:

• By email to: privacy@a3smarthome.com or memberexperience@a3smarthome.com
• By mail to: A3 Smart Home Security, Attn.: Privacy Requests, 1277 Treat Boulevard, Suite 1000, Walnut Creek, CA 94597
• By phone: 1 (800) 669-7779

XIII. Updates to Privacy Policy

From time to time, we may update this Privacy Policy. If we do, we will note near the top of this page the date that any changes are made and/or when they become effective. If the changes being made are material, we may alert you to the changes in a more prominent way. Your inaction or continued use of the Sites or Services, or your provision of Personal Information to us after any such notices, will tell us that you agree to these changes.